Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, phone number, email address, and delivery address — when you register, place an order, or contact us. We also collect usage data (pages visited, search queries) to improve our service.

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmations and delivery updates via SMS or phone
• To respond to your inquiries and support requests
• To offer wholesale pricing and quotations to qualifying customers
• To improve our product catalog and website experience

3. Data Sharing

We do not sell your personal data to third parties. We may share your delivery address with our logistics partners solely for order fulfillment. We may disclose information if required by Lao law or a legitimate government authority.

4. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No internet transmission is 100% secure, and we encourage you to use a strong, unique password for your account.

5. Cookies & Local Storage

We use cookies and browser storage to maintain your session, remember your cart, and store your language preferences. We do not use third-party advertising cookies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@goodsxfoods.com. Account deletion removes your profile data; anonymised order records may be retained for legal and financial compliance.

7. Children

Our service is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via your registered contact. Continued use of the platform after changes constitutes acceptance.

9. Contact

For privacy-related questions, contact us at info@goodsxfoods.com or visit our Contact page.